THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

The Customer Service Associate exercises discretion and independent judgment in the day-to-day management over customer accounts from order entry through shipping. The main focus of this job role is the performance of activities directly related to the running of the Customer Service department supporting areas of Wholesale and Logistics for the Marni brand. 

Role and Responsibilities

Functional Planning

Customer Service Responsibilities

• Order Entry: Initial Orders (Special Projects) and Reorders
• Accountable for timely shipping of products each season by communicating with the warehouse and logistics team to ensure orders are shipped complete and on time. 
• Performs daily entry and tracking of initial orders and reorders.
• Manages customer relationship as it relates to shipping by preparing, proofing and updating all orders with PO numbers, ship dates and cancellations.
• Reconciles order books for each account (i.e. updating quantities and ship windows, removing any orders that are cancelled or delayed due to production.)
• Manages process for bounced boxes, including creating and maintaining RAs and Exceeding Unit Log, determining if product can be reshipped or if credit should be issued.
• Alert sales of poor fill rates`
• Performs all other duties and special projects assigned.

Partnerships & Collaboration

• Communicates with buyers/owners on all customer issues, i.e. shipping, order discrepancies, return authorizations, adjusting customer profiles with changes (Flat Pack Shipping vs Hanging Garment Shipping, Express Saver vs Economy Shipping, etc…).
• Supports various sales team efforts such as preparing for Market appointments by compiling by-client shipping reports and discussing any delays in shipping or total number of units ordered versus what will ship on time; discuss all of this in advance of Market with Sales Team before they are presenting this info directly to clients.
• Builds and maintains relationships with internal cross-functional teams and external business partners.
• Partner with Finance team to address credit issues and credit related chargebacks

Competencies

• Problem Solving
• Adaptability
• Planning
• Learning Orientation.
• Performance Management.
• Leadership.
• Communication Proficiency.

Preferred Skills

• 4-year degree and/or equivalent combination of work experience.
• Advanced knowledge of Excel (ex: pivot table knowledge)
• 2+ years’ experience ideally working with Major Department or Specialty stores
• Easily able to partner and collaborate with internal teams
• Knowledge of ERP systems (ex: Stealth/AS400/Oracle)
• Knowledge of POS systems (ex: Retail Pro)
• Working with EDI transmissions

Knowledge of QRS and Inovis catalog